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Mobile App: Healthcare on the Hip
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Mobile App: Healthcare on the Hip
MobileCare247’s web-based smartphone application
Live Demo
Overview
Self-triage
Find a
Hospital
Find a
Doctor
Event
Sign-up
User
Reporting
Extend your healthcare
contact center to the smartphone
Features:
Fully integrated with your telephone and web-based Nurse Triage, Physician Referral, Class Registration and other health contact center services.
Works on smartphones without the need for an app store.
Private branded to your organization.
Can be paired with your current mobile applications or serve as the framework for your entire mobile strategy.
Benefits:
Drives higher levels of patient engagement.
Influences wellness, drives appropriate utilization of healthcare resources, and reduces costs by helping patients avoid unneeded ER visits.
Distinguishes you from your competition.
Is a critical part of the patient engagement mix (i.e., telephone, website, and mobile device).
A symptom checker that connects patients to your nurse advice line.
Features:
Adult and pediatric guideline-based symptom checker authored by Drs. Barton Schmitt and David Thompson.
Symptom Definitions, Guidelines on When and Who to Call, and Self-care Instructions.
Full integration with MobileCare247 Nurse Advice Line - providing immediate access and escalation to registered nurses via quick dial.
Access to 400+ pre-recorded audio health topics.
Benefits:
Provides accurate health information anywhere, anytime.
Connects patients/members to your Nurse Advice Line, helping them find the appropriate next level of care.
Increases utilization of the Nurse Advice Line<.
Offers insight into population health trends.
Direct patients to your in-network hospitals, urgent care centers, or clinics.
Features:
Search by facility type (hospitals, urgent care, clinic, etc.).
Geo-based search / results (ZIP code).
Results specific to your in-network / affiliated facilities.
Provides facility address, contact information, and turn-by-turn driving directions.
Immediate escalation to your health call center for more detailed service referrals..
Optional integration with symptom checker — providing facility search based on symptoms
Benefits:
Increases patient volume .
Provides in-network alternatives to the ER.
Builds brand awareness.
Get patients in the door by helping them find the right doctor within your network.
Features:
Access to multiple physician profiles via basic search — by specialty, on staff, gender, location, etc.
Immediate escalation to your physician referral service for a more detailed search — language, insurance, etc.
Physician profiles linked to central profile database, ensuring consistent referral services across call center, website, and smartphone.
Office telephone numbers on each physician profile for convenient appointment setting.
Optional integration with symptom checker — providing specialist referral based on symptoms.
Benefits:
Increases patient volume for in-network physicians.
Improves physician referral ROI.
Builds brand awareness.
Improve registration rates by keeping patients up-to-date on classes & events.
Features:
Easy access to information about your available health classes and events.
Search by location, topic, or date.
One-touch dialing to speak with an agent to register for classes and events.
Benefits:
Keeps patients up-to-date with client-sponsored events without the need for a computer.
Improves patient engagement and encourages patient participation.
Builds brand awareness.
Provide better care by understanding patient concerns and usage trends.
Features:
Monthly usage and performance analytics.
Monitor what symptom topics are accessed and how often.
Analyze how many users call 911, speak with an RN, search for a doctor, or use self-care.
Benefits:
Identify how many patients utilize the app.
Outline health trends and topics important to your patient population.
Refine patient engagement and telehealth strategy based on actionable analytics.
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